Special Services Offered
Free Pick Up & Delivery Available
Wax To Entire Vehicle
Interior Shampoo
Services Offered
Engine Detailing
Hand Wash
Interior Shampoo
Hand Paste Waxing
Wet Carpet Restoration
2nd Stage After The Vehicle Is Washed And Clayed It Is Buffed With A Wool Pad Which Removes More Extensive Scratches And Imperfections In The
Clay Entire Vehicle (Removes Sediments In Clear Coat For A Smoother Finish). Apply A Premium Carnauba Wax To Entire Vehicle
Exterior: Degrease & Dress Engine. Clean & Dress Tires. Hand Wash Vehicle.
Hand Washing Guarantees All Dirt And Debris Is Removed From The Paint Before Buffing And/Or Waxing
Interior: Wipe Down Dash, Console, Doors, Etc. Vacuum, Shampoo, Extract All Carpeting Including Cloth Seats. Clean & Condition All Leather
OTHER SERVICES OFFERED: Custom, Buffing, Also Scott Guard - Your Carpeting And Cloth Seats From Stains
Wash Windows And Add Air Freshener
QUALITY CARE
This Ford Global Policy has been incorporated by Capital Ford into each and every activity that it carries out. Whether it is the Sales personnel's interaction with a customer or servicing of a car, the Quality Care philosophy is a way of life with Capital Ford.
Sales Standards
1. The Sales facility is clean, tidy and welcoming making customers comfortable in purchasing Products and Services.
2. Customers are courteously acknowledge within two minutes of their arrival and advised that a Sales consultant is available upon request.
3. The Sales Consultant's appearance and dress will be of the highest standard.
4. An advisory relationship is established between the customer and knowledgable sales consultant who listens to the customer, identifies their needs and ensures that they are met.
5. A pleasant, non - pressured purchase experience will be provided during which a thorough demonstration of the vehicle features and benefits will be made.
6. A test drive will be offered to all customers.
7. Using a check list, the sales consultant delivers the vehicle in perfect condition when promised.
8. Customers will be contacted within 1 week after delivery to ensure total satisfaction.
Service Standards
1. An efficient Service facility allows a customer to avail all the services provided by Capital Ford, in a clean and welcoming environment.
2. An appointment is available within 5 working days of a customer's request.
3. Customers are courteously acknowledged within two minutes of their arrival and the write - up will begin within 5 minutes.
4. Service needs are courteously identified, accurately recorded on the repair order and verified with the customer.
5. The vehicle is serviced right on the first visit.
6. The vehicle is ready on the agreed upon time.
7. A thorough explanation of work done, warranty coverage and charges is given to the customer.
8. All service repair work will be followed up within five working days.
9. Each vehicle will be washed before being returned to the customer
